If you have any enquiries, comments, complaints or feedback, we would like to hear from you. Please complete ouronline feedback form. Alternatively, you may send us an email to yourvoice@affinbank.com.my. To expedite our response, we would appreciate it if you could furnish us your full name, account number and/ or IC number and contact number in your email to us.
We would acknowledge your feedback within 2 working days and hope to address your query within 7 working days.
General Inquiries/
Complaint/ Feedback
Telephone
Operating Hours
Call Centre
03 - 5522 3000
Monday to Friday: 8.00 am - 9.00 pm Weekend and Public Holiday: Closed
Customer Careline
1 800 88 3883 (During office hours)
Monday to Thursday: 8.45am - 5.45pm Friday: 8.45am - 4.45pm
General Line
03 - 2055 9000 (During office hours)
Trade Finance
03 - 2178 5000 (During office hours)
Unit Trust
03 - 2055 9733 (During office hours)
Bankcard
03 - 2026 2766 (During office hours)
03 - 7803 2836 (After office hours
including public holidays)
-
Credit/ Debit Card
03 - 5522 3000 (During office hours)
03 - 7947 5488/ 5481/
5482/ 5483 (After office hours
including public holidays)
Bancassurance
03 - 2055 9931 (During office hours)
03 - 2055 9936 (After office hours
including public holidays)
