Contact Us

Contact Us

If you have any enquiries, comments, complaints or feedback, we would like to hear from you. Please complete our online feedback form. Alternatively, you may send us an email to yourvoice@affinbank.com.my. To expedite our response, we would appreciate it if you could furnish us with your full name, account number and / or IC number and contact number in your email to us.

We would acknowledge your feedback within 2 working days and hope to address your query within 7 working days.

General Inquiries/ Complaint/
Feedback

Telephone &

Operating Hours

Telephone &

Operating Hours

Bancassurance
03-2055 9733/ 9971
& 03-2731 5338
(During Office Hours)
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Bankcard 03-8230 2222
(8:00 am - 9:00 pm, Mondays
to Fridays)

03-2028 6262
(After Office Hours including
Public Holidays)
Credit Card/ Debit Card 03-8230 2222
(8:00 am - 9:00 pm, Mondays
to Sundays)

03-2028 6300
(After Office Hours including
Public Holidays)
Contact Centre 03-8230 2222 Monday to Sunday
8:00 am - 9:00 pm

After Office Hours
Credit/Debit Card: 03-2028 6300
Bankcard: 03-2028 6262
SME Careline

03-2055 9327 / 2028 6242

Email: SMECare@affinbank.com.my

Monday to Thursday:
8:45 am - 5:45 pm

Friday:
8:45 am - 4:45 pm
Customer Careline
1 800 88 3883
(During Office Hours)
Monday to Thursday:
8:45 am - 5:45 pm

Friday:
8:45 am - 4:45 pm
General Line
03-2055 9000
(During Office Hours)
Trade Finance
03-2178 5000
(During Office Hours)
Unit Trust 03-2055 9931/ 9341/ 9936
& 03-2731 5314

(During Office Hours)
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