No matter what the issue is, we want to hear about it. We welcome feedback, both positive and negative, because by making it easy for you, it helps us to improve our standards in a measurable way.
If you are unhappy with our service, let us know so that we can fix the problem quickly.
If you are happy with our service, tell us about it so that we know what is important to you and not only do more for you but also recognize our staff who consistently demonstrates excellent customer service.
We assure you that your feedback will be taken seriously because YOUR VOICE COUNTS!
To expedite our response, we would appreciate it if you could furnish us your full name, account number and/ or MyKad/ Passport number and contact number in your email/ correspondence to us.
We will acknowledge your complaint/ feedback within 2 working days and hope to address your query by 7 working days.
We wish to advise that in accordance to the Section 134 (2) Financial Services Act 2013 and Section 146 (2) Islamic Financial Services Act 2013, we will not disclose our customer's information or documents to any third party or external organizations.
The only other instances where we will disclose the customer's information are:
Kindly refer to our Privacy Notice for further information.
There could be instances where you may not be fully satisfied with our decision. We respect that. You may readdress your views with Bank Negara Malaysia (BNM) or the Financial Mediation Bureau (FMB). The FMB provides an independent dispute resolution service. For more information on the services provided, you may visit BNM's website at www.bnm.gov.my or FMB's website at www.fmb.org.my.
Your Voice Counts