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We will endeavour to respond to your queries within 2 working days and complaints within 7 working days.
Non-disclosure of customer’s information or documents
We wish to advise that in accordance to the Section 134(2) Financial Services Act 2013 and Section 146(2) Islamic Financial Services Act 2013, we will not disclose our customer's information or documents to any third party or external organizations.
The only other instances where we will disclose the customer's information are:
Kindly refer to our Privacy Notice for further information.
An avenue to seek redress
There could be instances where you may not be fully satisfied with our decision. We respect that. You may readdress your views with Bank Negara Malaysia (BNM) or the Financial Mediation Bureau (FMB). The FMB provides an independent dispute resolution service. For more information on the services provided, you may visit BNM's website at www.bnm.gov.my or FMB's website at www.fmb.org.my.
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